Imago Rent a car recognizes and appreciates the importance of responsible use of personal data collected on this website. Therefore,Imago Rent a car is careful with personal information, taking steps to keep it secure and ensure it is used only for our legitimate business purposes.
Terms
Please find below and read the latest Costa rent a car terms and conditions.
General rental conditions
1. Data Protection
2. Reservation
After a reservation is made on this booking engine, when your reservation is confirmed, Imago Rent a car will send you an email with the voucher (confirmed RESERVATION) within 24h so that you will have all the necessary information prior to your arrival. Imago Rent a Car only uses your e-mail address for sending you a voucher. We only use your phone number to contact you if there are any questions about your reservation. If you need to make any alterations to your reservation, you must contact Imago Rent a Car by e-mail clearly informing of the precise details of such alteration. Imago Rent a Car does not guarantee that the necessary alterations can be processed. As a condition of your use of this booking system, you undertake Imago Rent a Car that you will not use this booking system for any purpose that is unlawful or prohibited by or contrary to Conditions. In particular, by proceeding to access this booking system, you agree:
* Not to use the booking system to make any speculative or false reservation;
* Not to use the booking system to research rental vehicle provider or our pricing;
3. Booking cancellation
Every reservation must be canceled 48 hours prior to the arrival time. If a reservation is created less than 48 hours before the pickup date, the potential prepayment sum is not refunded in case of cancellation.
4. Requirements for Customer
Customer shall be aware that all children (regardless of their age) are counted as passengers and must have an individual seat. The number of passengers cannot go beyond the seating capacity of the vehicle. Transportation of extra passengers is not allowed. In this case, the driver has the right to refuse service. Customer must be responsible for entering a correct mobile phone number and must be in touch at the time of arrival. Smoking and drinking are prohibited in the vehicle.
The vehicle shall not be operated: for paid transportation of freight or passengers to push or tow any other vehicle, in motor sport events or any kind of competition, while overloaded, i. e. carryng more passengers or freight than permitted by the car registration papers, to transport animals, combustible or explosive freight, freight with strong, unpleasant smell, or bulky freight that can damage the vehicle
5. Pick up and drop off
Please ensure that you inform us at least 2 days prior to your departure, via email or phone. The driver waits for the Customer in the pick-up location.
6. Complaints
All complaints and or problems must be received in writing form within 24 hopurs after drop-off date. Imago Rent a Car cannot process complaints made outside of this period.
7. Basics included in the price
Customer support, border crossing, additional driver, child seat, GPRS
8. Legal driving age
Adult must be 21 years old in order to hire a car.
9. Required documents
Driving licence, passport.
10. Insurance
The CDW (Collision Damage Waiver), TP (Theft Protection) are included in the price. Rental will normally include collision damage & theft protection waivers. In the event that your liability for damage is determined by the police, the maximum contribution to the damage is EUR 500. Theft waiver provides coverage for the theft or damage resulting from attempted theft of the vehicle, its parts and accessories up to their full value. In the event that the customer has caused the damage on the vehicle by negligent driving or driven under the influence of drugs or alcohol he/she will be liable for the full cost damage.
Insurance does not cover damage to the interior of the vehicle, damage to tyres and wheels, damage to car glass, damage to the lower landing gear, broken and/or lost key, damage caused by the misfuelling of fuel and damage caused knowingly or negligently. All the listed damages will be charged to the User in full. 0 tolerance on drugs and alcohol.
11. Procedures in case of accident, damage and theft of vehicles
In case of damage and theft of the vehicle, the User is obliged to immediately inform the Lessor and the Police about the event and to act on their instructions. The user is obliged to remain at the scene of the traffic accident until the arrival of the police, provided that he can be temporarily removed solely for the purpose of providing assistance to third parties or if they personally need medical assistance.
12. Border crossing
Travelling outside Montenegro is allowed but with a written permission and in agreement with the Lessor when picking up the car.
13. Deposit
No deposit.
14. Full to full
You will receive a car with a full tank at the pick-up, and you have to return it with a full tank. Otherwise, additional charge will be applied, if car is returned with empty tank.
15. Cleanliness policy
Extremely dirty interior of the car will be charged when dropping off, in the amount of 50 EUR.